Help Desk Technician

HANSEL AUTO GROUP•Petaluma, CA

1d•Onsite

About The Position

Hansel Auto Group is seeking an Full time entry-level IT Support Technician who is excited to learn, grow, and take pride in doing things the right way. This role is ideal for a detail-oriented individual who enjoys structured tasks, clean setups, and consistent processes. Location: Petaluma, Ca (Hansel Honda- Onsite) Be able to travel to Petaluma, Santa Rosa, and Napa at our other locations.

Requirements

Valid California driver’s license and reliable transportation.
Ability to regularly lift up to 50 pounds and assist with moving IT equipment.
Comfortable standing, bending, and working with cabling and hardware.
Must pass a pre-employment drug test.
Basic computer knowledge required; prior IT experience is a plus but not required.

Nice To Haves

Extremely detail-oriented with pride in clean, organized work.
Excited to learn technology and grow an IT career.
Strong English communication skills (written and verbal).
Reliable, consistent, and comfortable following checklists and procedures.
Able to work well with non-technical users.

Responsibilities

New hire onboarding and employee terminations, ensuring all steps are completed accurately and consistently.
Setting up computers, monitors, phones, and peripherals for new hires and office moves.
Running and organizing cabling so workspaces are professional, clean, and tidy.
Providing Tier 1 / Tier 1.5 IT support for PCs, printers, phones, logins, and MFA issues.
Documenting work clearly and consistently in the IT ticketing system.

Benefits

This role offers hands-on experience in a professional IT environment, exposure to real-world systems and processes, and a clear path for growth into more advanced IT roles.
You’ll join a supportive team that values doing work correctly — not rushing through it.

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