Help Desk Technician

HANSEL AUTO GROUPPetaluma, CA
Onsite

About The Position

Hansel Auto Group is seeking an Full time entry-level IT Support Technician who is excited to learn, grow, and take pride in doing things the right way. This role is ideal for a detail-oriented individual who enjoys structured tasks, clean setups, and consistent processes. Location: Petaluma, Ca (Hansel Honda- Onsite) Be able to travel to Petaluma, Santa Rosa, and Napa at our other locations.

Requirements

  • Valid California driver’s license and reliable transportation.
  • Ability to regularly lift up to 50 pounds and assist with moving IT equipment.
  • Comfortable standing, bending, and working with cabling and hardware.
  • Must pass a pre-employment drug test.
  • Basic computer knowledge required; prior IT experience is a plus but not required.

Nice To Haves

  • Extremely detail-oriented with pride in clean, organized work.
  • Excited to learn technology and grow an IT career.
  • Strong English communication skills (written and verbal).
  • Reliable, consistent, and comfortable following checklists and procedures.
  • Able to work well with non-technical users.

Responsibilities

  • New hire onboarding and employee terminations, ensuring all steps are completed accurately and consistently.
  • Setting up computers, monitors, phones, and peripherals for new hires and office moves.
  • Running and organizing cabling so workspaces are professional, clean, and tidy.
  • Providing Tier 1 / Tier 1.5 IT support for PCs, printers, phones, logins, and MFA issues.
  • Documenting work clearly and consistently in the IT ticketing system.

Benefits

  • This role offers hands-on experience in a professional IT environment, exposure to real-world systems and processes, and a clear path for growth into more advanced IT roles.
  • You’ll join a supportive team that values doing work correctly — not rushing through it.
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