Help Desk Technician
About The Position
The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The Firm has high expectations for the contributions of its team members in terms of customer service, responsiveness, attention to detail, and ownership of their work. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions. The position also requires flexibility to provide occasional shift coverage or extended hours to cover planned and unplanned PTO.
Requirements
- Significant experience with Microsoft Windows 11
- Significant experience with Microsoft 365 (especially Outlook and Word)
- Excellent written and verbal communication skills
- Strong interpersonal ability
- Aptitude to learn new tasks quickly
Nice To Haves
- iManage experience
- Law firm or professional services background
- Associate's or Bachelor's degree in information systems or a related field, or equivalent work experience
Responsibilities
- Providing technical assistance for hardware, software, and mobile devices
- Supporting video conferences through Teams and Zoom
- Maintaining equipment inventory
- Documenting support activity in the Firm’s ticketing system
Benefits
- Competitive salary
- Comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
