Help Desk Technician

TEKsystems•Raleigh, NC

1d•$18 - $20•Onsite

About The Position

The primary responsibility of the position will be to act as the tier one helpdesk technician for the entire organization. They will see a variety of tickets come in with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory or the "blue screen of death". On average this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve technical issues. A hard requirement for this role is to have experience with programming in school, side projects, etc. They are looking to bring someone on who is interested in the programming space to eventually become a programmer. They will train this person on the help desk, then once they are up to speed, they will have you take training courses on programming and promote you within 1-1.5 years.

Requirements

Experience with programming (school, side projects, etc.).
Interest in the programming space.
Help desk support experience.
Help desk experience.
Troubleshooting skills.
Office 365 knowledge.

Nice To Haves

Degree in a relevant field.
Experience with an at-home lab.
Knowledge of C#.
Knowledge of Java.

Responsibilities

Act as the tier one helpdesk technician for the entire organization.
Resolve password reset requests.
Resolve issues with Office 365, Active Directory or the "blue screen of death".
Handle approximately 20 tickets per day via email and phone support.
Collaborate with other technicians and engineers on projects and technical issue resolution.