Help Desk Technician - Santa Ana, CA

Arctiq • Santa Ana, CA

3d • Onsite

About The Position

We are seeking a motivated and customer-focused Help Desk Technician (L1) to join our client on a contract basis. This role serves as the first point of contact for technical support, providing timely resolution to end-user issues across hardware, software, and network systems. The ideal candidate is a strong communicator with hands-on troubleshooting experience and a passion for delivering excellent customer service. This is an onsite, contract opportunity with one of Arctiq's cilents.

Requirements

• 1+ year of experience in a Help Desk or IT support role (or equivalent experience)
• Strong knowledge of: Windows OS environments, Microsoft 365 applications, VPN connectivity troubleshooting
• Experience with ticketing systems and managing support requests
• Hands-on experience with computer imaging and hardware setup
• Basic understanding of networking concepts

Responsibilities

• Serve as the primary point of contact for incoming IT support requests via the internal ticketing system
• Troubleshoot and resolve Level 1 technical issues related to: Windows operating systems, Microsoft 365 (Outlook, Teams, OneDrive, etc.), VPN connectivity, Desk phones and basic telephony support
• Manage, track, and update tickets within the internal help desk system, ensuring timely resolution and communication
• Perform basic hardware support including: Imaging and deploying laptops/desktops, Setting up and configuring new user workstations, Deploying and troubleshooting desk phones
• Provide deskside support for onsite users as needed
• Escalate more complex technical issues to higher-level support teams when appropriate
• Maintain documentation of common issues and solutions

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed