Entry-Level Help Desk Technician

Oaks Integrated Care•Lawrence Township, NJ

4d•$40,000 - $45,000•Onsite

About The Position

Join our team today and immerse yourself in a rewarding career for years to come! As a Help Desk Technician, you will work within our IT department located in Lawrenceville, Mercer County NJ.

Requirements

Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting;
Must have a high level of responsibility and dependability;
Excellent communication skills, knowledge of basic network principles and peer to peer networking;
Knowledge of Windows and Novell server environments;
Proficient in MS office suite;
Valid Driver's License
All positions require a valid driver’s license in good standing and pre-employment drug screening.

Responsibilities

Provides technical support and assistance to users facing IT related issues.
Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices;
Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment;
Develops and maintains technical documentation;
Responsible for 24X7 on-call support;
Ensures that the customer is kept informed of the call and ticket status through problem resolution;