Help Desk Technician
Talbert House•Cincinnati, OH
•Onsite
About The Position
We’re looking for a Help Desk Technician who enjoys solving problems, helping people, and working with technology. You’ll be the first point of contact for technical support, providing timely assistance by phone, email, and remote access while helping keep users productive and systems running smoothly.
Requirements
- Excellent communication and customer service skills.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Working knowledge of network administration and computer systems.
- Familiarity with databases, client/server concepts, and remote-support tools.
- Strong technical aptitude and willingness to learn.
- Ability to manage multiple priorities and provide excellent follow-through.
- Strong computer troubleshooting skills.
Nice To Haves
- Associate’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
- Experience with office technology, databases, and remote-control software preferred.
Responsibilities
- Provide first-level technical support by phone, email, and remote access.
- Troubleshoot hardware, software, network, and peripheral issues.
- Ask questions, diagnose problems, and identify effective solutions.
- Guide users through troubleshooting steps in a clear, friendly manner.
- Escalate complex or unresolved issues to the appropriate support level.
- Install, configure, maintain, and repair computers, software, and peripherals.
- Monitor system performance and identify recurring issues or malfunctions.
- Analyze common technical problems and recommend solutions.
- Train users and assist with creating training materials as needed.
- Work collaboratively with users, technicians, and management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
