HELP DESK TECHNICIAN

Sales Data Inc • Hutchinson, KS

9d • Onsite

About The Position

Customer Service Technician At MAPS, our Customer Service Technicians are the first point of contact and a critical connection between our customers, field technicians, and internal teams. If you enjoy solving problems, learning new technology, and making a real difference for customers every day, this role offers a rewarding opportunity to grow your skills in a fast-paced, supportive environment.

Requirements

• High School Diploma or GED Equivalent
• Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
• Requires strong data entry skills using the company’s proprietary software
• Working knowledge of Windows and Microsoft Office software products.
• Basic knowledge and understanding of computers, hardware/software terms
• Excellent verbal and written communication skills.
• Strong interpersonal skills
• Strong troubleshooting and problem-solving skills
• Ability to work well in a team environment and independently
• Ability to be sedentary for up to 8 hours per day
• Regular in-person attendance is required
• Ability to work occasional weekends and holidays

Nice To Haves

• QSR and/or technical computer training is a plus, but not necessary
• No felony convictions for 5 years prior to application
• Previous Help Desk or Technical Support Experience preferred, but not required
• Experience working in a fast-paced customer service environment, such as fast food (QSR) or retail
• Computer Assembly/Disassembly knowledge
• Bilingual

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
• Record and maintain detailed documentation for point of sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinating the return and tracking of loaner equipment
• Creating and managing customer supply order tickets
• Maintaining up-to-date customer and store records
• Supporting additional tasks and projects as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED