Help Desk Technician

Dasco HME LLC•Westerville, OH

4d•Onsite

About The Position

DASCO is growing and was voted one of the top places to work in Columbus CEO magazine for multiple years. The Help Desk Technician will support the Manager of Information Technology by assisting associates who experience operating difficulty with IT hardware and/or software, troubleshooting hardware and software, and carrying out routine and/or periodic set up and maintenance of related equipment and/or applications.

Requirements

High School diploma or GED equivalent.
Some technical PC systems training or related work.
Three-years’ experience in an I.T. services role.
Communication proficiency
Detail-oriented
Compliance
Customer Service / client focus
Stress management
Technical proficiency

Nice To Haves

Undergraduate education
Six months’ experience in healthcare/medical/insurance/DME customer service role

Responsibilities

Monitor and respond quickly and effectively to requests received through the IT help desk.
Utilize and maintain the help desk ticketing system.
Communicate matters requiring escalation to the Manager of IT.
Provide support for all Information Technology products and services, including answering questions, troubleshooting problems, and instructing associates.
Assist in system, hardware, and software routine maintenance, including upgrades, patch installations, and reporting.
Investigate hardware and/or software problems, perform minor system hardware and communication connection repairs, and perform basic diagnostic testing.
Configure, install, maintain, and uninstall associate workstations (PCs, laptops and tablets).
Ensure all associate workstations have the necessary equipment and programs.
Assist with the onboarding of new users, including installing, testing, and configuring workstations, equipment, credentials, and software.
Deactivate users and uninstall hardware and/or software as needed.
Assist or take the lead on various projects, including process improvement, efficiency, or new software/hardware.
Maintain inventory of all equipment, software, and software licenses.
Availability for after-hours support as assigned by the Manager of IT is required.
Perform other duties as assigned by manager.