Help Desk Technician

Data System Services

2d•Onsite

About The Position

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology. The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner. This position is fully onsite in Sterling Heights, MI.

Requirements

Have basic IT knowledge
Have an interest in pursuing a career in the IT field
Have the ability to multitask and prioritize a changing workload
Have a flexible schedule with the ability to work overtime if needed
Have strong organization and communication skills
Be a reliable and dependable worker

Responsibilities

Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
Providing remote support, software loading, etc. for all hand-held and tablet technology tools