Help Desk Technician (Level 2)
About The Position
Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment. We are seeking an experienced Help Desk Support Technician (Level 2) to provide advanced technical support and resolve escalated issues for internal users. This position is responsible for diagnosing and resolving complex hardware, software, and network-related problems that require advanced technical knowledge and troubleshooting skills. The role will also collaborate with network administrators and other IT professionals to support and maintain IT infrastructure, while providing guidance and mentorship to Level 1 support staff. The ideal candidate will demonstrate strong technical expertise, critical-thinking and problem-solving skills, and a commitment to delivering efficient, high-quality technical support.
Requirements
- Associate or Bachelor's degree in IT, or equivalent professional experience.
- 2–5 years of dedicated IT help desk or desktop support experience.
- Advanced knowledge of Windows/macOS deployment and enterprise networking.
- Proficiency with Active Directory, Group Policy, and MDM solutions.
- Strong analytical problem-solving, time management, and communication skills.
Nice To Haves
- CompTIA Network+, Security+, Microsoft Certified, or Cisco CCNA preferred.
Responsibilities
- Resolve complex tickets escalated by Level 1 technicians.
- Diagnose deep operating system, registry, and hardware failures.
- Troubleshoot local network connectivity, VPNs, and server access.
- Manage user permissions, groups, and policies in Active Directory.
- Configure, image, and deploy new employee workstations and hardware.
- Provide guidance and technical training to Level 1 support team members.
- Identify recurring technical trends to prevent systemic IT issues.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
