Help Desk Technician Intern

E-Space•Arlington, TX

177d

About The Position

We’re looking for an Help Desk Technician Intern to support our internal IT operations and help ensure our teams have the tools and systems they need to work efficiently and securely. This internship is ideal for someone interested in IT support, systems administration, or corporate IT operations and eager to gain hands-on experience in a real-world environment. You’ll work closely with our IT Team, gaining exposure to user support, hardware/software management, and IT best practices.

Requirements

Currently pursuing (or recently completed) coursework in IT, Computer Science, Information Systems, or a related field
Basic understanding of computers, operating systems (Windows/macOS), and common applications
Interest in IT administration, systems support, or help desk work
Strong problem-solving skills and attention to detail
Good communication skills and a customer-service mindset
Ability to handle sensitive information responsibly

Nice To Haves

Experience with ticketing systems or IT support tools
Familiarity with Microsoft 365, Atlassian, Okta, Unifi/Cisco.
Basic networking or hardware troubleshooting experience
Prior internship, campus IT, or tech support experience

Responsibilities

Provide first-line IT support for employees (hardware, software, access issues)
Assist with onboarding and offboarding (laptops, accounts, permissions)
Troubleshoot basic network, device, and application issues
Assist with running, labeling, and terminating network cabling as needed
Support the installation, configuration, and basic troubleshooting of security camera systems
Escalate unresolved issues to senior IT staff as needed
Assist with special IT projects as needed