Help Desk Technician II (Onsite)

CRISTEK INTERCONNECTS LLC•Anaheim, CA

5h•$28 - $31•Onsite

About The Position

The Help Desk Technician II provides technical support to team members across office, engineering, and manufacturing environments. This role serves as a key resource for diagnosing and resolving hardware, software, application, and system issues while delivering exceptional customer service. The successful candidate will work independently to resolve routine and moderately complex technical problems, support user onboarding and technology deployments, maintain IT assets and documentation, and help ensure secure, reliable technology services across multiple locations.

Requirements

Associate degree in Information Technology, Computer Science, or a related field preferred.
2-4 years of experience in help desk, desktop support, or technical support roles.
Experience supporting Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, printers, and business applications.
Familiarity with networking fundamentals, remote support tools, ticketing systems, and endpoint management solutions.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees.

Nice To Haves

Experience supporting manufacturing, aerospace, defense, or regulated industries is a plus.

Responsibilities

Provide technical support for workstations, laptops, mobile devices, printers, Microsoft 365, and business applications.
Diagnose and resolve hardware, software, account access, and connectivity issues through phone, email, remote support, and ticketing systems.
Support Active Directory, Microsoft Entra ID, user provisioning, password management, and access administration.
Configure, deploy, maintain, and upgrade end-user hardware and software.
Assist with onboarding and offboarding activities, including equipment deployment and account setup.
Support ERP and manufacturing-related applications and coordinate issue resolution with vendors and internal stakeholders.
Document incidents, service requests, system changes, and resolutions within the IT service management platform.
Assist with endpoint security, patching activities, software updates, and cybersecurity best practices.
Identify recurring issues and contribute to process improvements, technical documentation, and knowledge base resources.
Partner with IT team members and business leaders to deliver reliable and efficient technology services.