Help Desk Technician II

US DEFAULT GROUP INC•Westbury, NY

2d•$28 - $30•Hybrid

About The Position

We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development.

Requirements

Minimum of 2 years of experience in IT support.
Proficiency in Active Directory administration.
Experience in managing and troubleshooting printers.
Strong hardware and software troubleshooting skills.
Familiarity with IP phone systems.
Experience in computer imaging and deployment.
Project management skills with the ability to handle multiple tasks simultaneously.
Excellent communication and interpersonal skills.

Nice To Haves

A degree in Information Technology or a related field is preferred.
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Cisco Certified Network Associate (CCNA)
ITIL Foundation
CompTIA Security+
Microsoft Certified: Azure Fundamentals (for cloud-based environments)
Equivalent work experience and relevant certifications will also be considered.

Responsibilities

Create, modify, and delete user accounts in Active Directory.
Manage group policies and security permissions in Active Directory.
Troubleshoot and resolve Active Directory-related issues.
Install, configure, and troubleshoot printers.
Monitor and maintain printer supplies.
Provide user support for printing-related issues.
Diagnose and resolve hardware and software issues.
Perform routine maintenance and updates on computer systems.
Collaborate with the IT team for escalated problem resolution.
Configure and troubleshoot IP phone systems.
Provide user support for telephony-related issues.
Create and deploy system images for computers.
Manage the deployment process for new computers and upgrades.
Ensure standard configurations and security measures are applied.
Participate in IT projects related to system upgrades and improvements.
Collaborate with the IT team to implement new technologies.
Document project progress and outcomes.
Provide technical support to end-users via various channels (phone, ticketing system, in-person).
Educate users on IT best practices and procedures.
Address and resolve IT-related service requests.
Maintain accurate and up-to-date documentation for IT systems and procedures.
Create user guides and documentation for common issues.
Perform other IT related tasks.
Travel to other satellite offices as needed.