Network Services - Help Desk Technician II
About The Position
Be the technology hero behind a great employee experience! Ensuring employees have reliable, ready-to-use technology, including laptops, desktops, printers, and scanners, while providing responsive support for essential business tools such as Microsoft 365, Windows, email, and user accounts. Be a trusted problem solver! Investigate and resolve technical issues, collaborating with other IT teams and vendors when needed. Be the air traffic controller of IT! Keeping technology assets, support tickets, and documentation organized so every issue reaches a smooth landing. Not afraid to roll up your sleeves! Help shape the future of our workplace through impactful technology projects and upgrades. Be the keeper of the IT playbook, documenting solutions and processes that help the team deliver all-star support every time. This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.
Requirements
- Associates degree or certification equivalent is required.
- Two years of equivalent experience may substitute for every one year of education.
- Minimum of three years support experience and hands-on PC/OS troubleshooting, and repair is required.
- Must have reliable transportation for business travel purposes as a requirement of this position.
Nice To Haves
- Network and/or Microsoft certifications are highly desirable.
- Networking, basic AD administration, and end-user support experience are preferred.
Responsibilities
- Ensuring employees have reliable, ready-to-use technology, including laptops, desktops, printers, and scanners.
- Providing responsive support for essential business tools such as Microsoft 365, Windows, email, and user accounts.
- Investigate and resolve technical issues, collaborating with other IT teams and vendors when needed.
- Keeping technology assets, support tickets, and documentation organized.
- Help shape the future of our workplace through impactful technology projects and upgrades.
- Documenting solutions and processes that help the team deliver all-star support every time.
Benefits
- A great work environment
- Great team
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% 401(k) match!
- Full benefits package including medical, dental, vision, life insurance, etc.
- Personal concierge benefit through Overalls to help support you (100% employer paid)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
