Help Desk Technician Tier I (Hybrid opportunity)

Arvig • Perham, MN

4d • Remote

About The Position

The Help Desk Technician I provides friendly, professional technical support to customers through calls, emails, and chats. The technician troubleshoots customer issues, uses industry-standard tools, and collaborates with a team to resolve problems. The role also offers hands-on learning, opportunities to recommend process improvements, and participation in projects while helping customers and developing IT expertise.

The position is available at a variety of Arvig work locations and may offer work from home for Minnesota residents. The stated shift is 12:30 p.m. to 9:00 p.m., including every other weekend.

Requirements

• High school diploma or GED.
• At least one year of customer service experience and/or experience in a troubleshooting environment.
• Familiarity with devices such as Wi-Fi routers, DSL modems, and desktop computers.
• Understanding of computer hardware and basic networking concepts, and familiarity with home technology such as routers, remotes, and set-top boxes.
• Comfort using Microsoft Windows and Mac OS.
• Ability to listen to customers, build rapport, and explain technical topics clearly to people with varying levels of technical knowledge.
• Commitment to maintaining a safe environment for oneself, colleagues, and customers.

Nice To Haves

• Associate of Applied Science degree in computer, IT, networking, or a related field.
• Experience in a technical phone support role.
• Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, and internet services such as HTTP, FTP, DNS, and POP.
• Intermediate to advanced knowledge of email software, Windows, and Mac systems.
• Intermediate understanding of internet, phone, and cable services.

Responsibilities

• Provide friendly and professional technical support to customers by phone, email, and chat.
• Troubleshoot customer issues and work with a team to resolve them.
• Use industry-standard troubleshooting tools and issue-tracking systems.
• Recommend process improvements and contribute to projects.

Benefits

• Competitive pay, with opportunities for increases based on performance and contributions.
• Health, dental, vision, and life insurance.
• 401(k) program and Employee Stock Ownership Plan (ESOP).
• Paid time off and holidays.
• Educational reimbursement opportunities.
• Visible career pathways across the company.
• Company service discounts.
• Free internet at the employee's primary residence where Arvig provides service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED