Help Desk Technician Tier I (Hybrid opportunity)
About The Position
The Help Desk Technician provides friendly and professional technical support to customers through calls, emails, and chats. The role involves troubleshooting issues, learning to use industry-standard tools, and collaborating with a team to resolve problems. The technician also gains hands-on experience, recommends process improvements, and contributes to projects while helping customers and developing IT expertise. The position can be based at a variety of Arvig work locations and may be performed from home by Minnesota residents. The listed schedule is 12:30–9:00 p.m. and includes every other weekend.
Requirements
- High school diploma or GED.
- At least one year of customer service experience and/or experience in a troubleshooting environment.
- Familiarity with devices such as Wi-Fi routers, DSL modems, and desktop computers.
- A solid grasp of computer hardware and basic networking concepts, including familiarity with home technology such as routers, remotes, and set-top boxes.
- Comfort using Microsoft Windows and Mac OS.
- Confidence using troubleshooting tools and issue-tracking systems.
- Strong customer service and communication skills, including the ability to explain technical topics clearly.
- Commitment to maintaining a safe environment for yourself, colleagues, and customers.
Nice To Haves
- An AAS degree in computer, IT, networking, or a related field.
- Experience in a technical phone support role.
- Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, and internet services such as HTTP, FTP, DNS, and POP.
- Intermediate to advanced knowledge of email software, Windows, and Mac systems.
- Intermediate understanding of internet, phone, and cable services.
Responsibilities
- Provide professional technical support to customers through calls, emails, and chats.
- Troubleshoot customer issues and collaborate with the team to resolve problems.
- Use troubleshooting tools and issue-tracking systems.
- Recommend process improvements and contribute to projects.
Benefits
- Competitive pay with opportunities for increases based on performance and contributions.
- Health, dental, vision, and life insurance plans.
- 401(k) program and Employee Stock Ownership Plan (ESOP).
- Paid time off and holidays.
- Educational reimbursement opportunities.
- Career pathways and opportunities for growth and advancement.
- Company service discounts and free internet at the employee's primary residence where Arvig provides service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
