Help Desk Technician I

Ranger Energy•Midland, TX

23h•Hybrid

About The Position

Under broad direction, the IT Help Desk Technician II will support computer systems and users, including satellite offices, field communications locations, and field operations. Under direct supervision, respond to issues with problem recognition, research, and resolution steps. Act as first line of computer support while working with other IT staff on more complex problems.

Requirements

Vocational Training with equivalent experience in Computer Science, Networking, Computer Repair, Business Systems or other related technical fields; or 2+ years of end-user support experience or related field
Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
Strong interpersonal skills are a must, as well as great organizational skills and a drive to be the best
Possess great customer service skills
Strong communications skills, both oral and written
Multiple Anti-Malware solutions
Backup solutions
Network Cabling Skills
Various forms of VPN configuration & troubleshooting
Network printer troubleshooting
Active Directory user configuration and management
Network support and administration
Windows operating systems
Microsoft Office products
Windows 7, 8, and 10

Responsibilities

Responsible for providing technical support through phone, remote, in-office and onsite services during normal working hours
Provide phone support for customers looking for guidance on using their computer systems
Monitor support ticket queue
Resolve tickets taken from the queue
Identify and escalate critical events
Install, reinstall, configure and troubleshoot Desktop operating systems, software and hardware
Install and troubleshoot hardware and peripheral components such as monitors, keyboards and printers
Maintain open communications with all team members to actively assist in resolving issues for clients
Answer and respond to Ranger Help Desk Number when possible
Maintain proper inventory of equipment assigned to end users
Receive and escalate service requests requiring enhanced response
Act as an escalation point for performance issues
Occasional travel is required
Other duties as assigned