Help Desk Technician I

Floworks International LLC • Pasadena, TX

5d • Hybrid

About The Position

FloWorks is a leading, privately held specialty industrial supplier of pipe, valves, fittings, and related products, as well as a provider of technical solutions to the energy and industrial sectors. Headquarters in Houston, Texas, Floworks is dedicated to delivering exceptional products, expertise, and service to its customers. Our team is growing, and we are looking for a tech savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software.

Requirements

• Dependable and punctual
• Positive communication skills, both over the phone and via e-mails
• Go getter and not afraid to think outside the box
• Experience with Windows 10 and Microsoft Office 365 & hardware components

Nice To Haves

• ITIL Foundation
• CompTIA A+
• Microsoft 365: Modern Desktop Administrator
• Microsoft IT Support

Responsibilities

• Troubleshoot a variety of symptoms, diagnose problems, test, and recommend and implement solutions for technology problems
• Installing and testing FloWorks standard image on desktops and laptops
• Ensure that all business users can properly utilize approved hardware and software designated to be supported by the Help Desk
• Setting up conference rooms to use technology services (e.g., presentations, network connections, audio/visuals)
• Using Active Directory for general network administration tasks (e.g., password change, printer group assignments)
• Working with Windows OS platforms Win 7, Win 10 & Win 11
• Using Smartsheet’s and Ivanti to manage firm assets (e.g., assign, retire and order assets)
• Administering training for staff and new hires, including new product demonstrations
• Promoting effective work practices, working as a team member, and showing respect for co-workers
• Support M&A Integration activities pertaining to the applications sub-department
• Knowledge and proficiency of various remote communication methodologies including MFA and VPN, and handheld wireless devices (i.e. iOS and Android) in a corporate environment
• Print management server experience
• Intermediate RDP and server administration
• Other duties as assigned by the VP of IT in support of the business

Benefits

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree