Help Desk Technician - I

Calvert Systems Engineering • Tampa, FL

1d • Onsite

About The Position

As a Help Desk Technician I, this role is responsible for providing technical and management leadership for all equipment and information support functions across the Task Order. The position is located at MacDill Air Force Base, Tampa, FL, and is contingent upon contract award. It requires the ability to obtain and maintain a Top Secret/SCI U.S. Government Security Clearance, with U.S. Citizenship being a mandatory prerequisite. The role involves supporting continuous operations in a 24/7/365 environment, including shift work, and occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments. Calvert Systems, a Service-Disabled Veteran-Owned Small Business with over 20 years of trusted support to the Department of Defense, emphasizes a culture built on deep mission expertise and a veteran-composed workforce.

Requirements

• Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the CCMD level
• Minimum of 1 year experience with a BS/BA or 5 years' experience with no degree.
• A current, active DoD security clearance at the TS/SCI level
• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
• Ability to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments

Responsibilities

• Provide basic technical support for users, including password resets, account issues, and simple hardware or software problems.
• Follow established steps to diagnose issues and gather information needed to understand what the user is experiencing.
• Document all issues, actions, and resolutions in the help desk ticketing system.
• Monitor systems and alerts to help identify potential issues and report them to senior staff.
• Assist with routine maintenance tasks such as basic updates, equipment checks, and simple configurations under supervision.
• Escalate complex or unresolved issues to higher tier technicians and clearly communicate what has already been done.
• Support continuous operations in a 24/7/365 environment, including shift work.
• Use standard help desk tools such as ticketing systems, remote support software, communication platforms, and basic diagnostic utilities.
• Help update and maintain simple guides, FAQs, and documentation to support common user issues.
• Work alongside senior technicians to ensure smooth operations across SATCOM and mission support systems.

Benefits

• Comprehensive benefits including health, dental and vision for the employee and family
• 401k Plan with a company contribution; fully vested immediately
• Company paid Life and AD&D insurance
• Company paid Short-Term and Long-Term Disability insurance
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 10 paid holidays
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level