Help Desk Technician Apprentice

Apprenticely • Jonesboro, AR

7d • Onsite

About The Position

Apprenticely is helping Kalmer Solutions hire a Help Desk Technician in Jonesboro, AR. At Kalmer Solutions, we’re committed to providing innovative IT solutions with a strong focus on customer experience. Our team of passionate professionals is dedicated to reliability, quality, and excellence in everything we do. Our culture at Kalmer Solutions is guided by “The Kalmer Way Fundamentals,” where purpose meets passion. These core principles shape our interactions, inspire our service approach, and cultivate a supportive environment centered on integrity, quality, and teamwork. From doing the right thing to delivering legendary service and embracing continuous improvement, these fundamentals define how we work, grow, and succeed together. This role offers a chance to work with diverse clients, tackle interesting challenges, and provide fast, effective solutions in a fast-paced environment.

Requirements

• Strong troubleshooting and technical problem-solving abilities
• Excellent communication and customer service skills
• Familiarity with various operating systems and software applications
• Ability to multitask and thrive under pressure

Nice To Haves

• You are encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!

Responsibilities

• Take Calls from End-Users and Provide Support
• Windows Workstation Support
• Windows Server Environment Support
• Network Support
• Time entry and tracking
• Client information and documentation
• Create and interpret technical documentation

Benefits

• Competitive salary and benefits package
• Kalmer Solutions pays 100% of employee's medical insurance cost
• Options for a Simple IRA retirement account with 3% employer contribution match
• Opportunities for professional growth and career advancement
• A collaborative, supportive work environment
• Exposure to exciting projects and cutting-edge technology
• Formal training
• Mentor
• Pay raise during the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed