Help Desk Tech

Neighborly•Waco, TX

13d•Hybrid

About The Position

Neighborly is seeking a Help Desk Tech to provide first-level support for all franchise-facing technology. With over 40 years of experience, Neighborly is a hub of service brands focused on strategic innovation in the home and business services sector. This role offers an opportunity to combine a passion for software and customer service, empowering you to innovate and advance your career.

Requirements

Customer Service experience
General knowledge of Windows Environments (Windows 10 or newer)
General knowledge of Web browsers (Google Chrome, Microsoft Edge) and their basic settings/options
Strong computer literacy skills with an emphasis on software knowledge and use
Diagnostic and analytical skills for software
Professional tone and phone/email presence, with clear communication ability
Ability to work well under pressure to meet required timelines
Proficiencies with time management
Sense of urgency; maintain a positive attitude
Service-oriented attitude
Detail-oriented
Patience
Active listening
Problem solving
Adaptability and ability to take direction
Critical thinking
Strong ability to multitask

Nice To Haves

General knowledge of Intuit QuickBooks Online
General knowledge of ticketing systems and documentation
General knowledge of Point-of-Sale systems
Associates Degree

Responsibilities

Support all internal and external customers with product training, knowledge, and expertise.
Respond to support requests via phone, email, or chat.
Keep accurate records of all support requests, internal research, and applied resolutions using the appropriate ticketing system.
Ensure that issues are resolved in a timely manner in accordance with SLA.
Assist with testing and/or documentation of new products or enhancements.