Help Desk Tech/Analyst

TEKsystems•Lowell, AR

2d•Onsite

About The Position

Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self-motivated and have an engineering mindset. The mid-day shift is from 2 pm to 11 pm.

Requirements

Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Experience with Network switch programming.
IP camera programming experience.
Operational knowledge of Virtual Desktop Infrastructure (VDI).
Operational knowledge of switch configuration and programming.
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and / or CCTV.
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Help desk support
Customer service
Troubleshooting
network troubleshooting
Help desk
Service desk
Windows 10
Active directory
Support
Ticketing system

Responsibilities

Works in close coordination with project managers and field technicians on customer-facing projects.
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Ability to follow project documentation to ensure proper execution of project support requirements.
Provide service and troubleshooting support to field techs via phone, chats, and emails.
Implement, change, and create processes for different project needs when they arise.
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Adhere to all required project safety requirements.
Perform any other duties not specifically stated herein, but which your supervisor may assign.