Help Desk Analyst

AmeriLife•Clearwater, FL

22h

About The Position

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. The Helpdesk Analyst will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

Requirements

Proficiency with web browsers/settings on multiple devices
Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
Excellent communication and customer relation skills
Trouble shooting pc and iOS
Experience with Apple iOS setup and deployment
Knowledge of Mobile Device Management (MDM) software
Knowledge of VUE platform
A positive ‘can do’ attitude

Responsibilities

Setup and support of iPad iOS
Setup and support of Microsoft Surface tablets
End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting
Administration of VUE platform for user account setup and activation