Help Desk Analyst

Skytron LLC • Kentwood, MI

1d

About The Position

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
What We Offer
Comprehensive benefits package, starting day one
Annual pool bonus
Paid vacation, personal days, and holidays
401(k) and profit sharing
Tuition reimbursement program
Onsite gym
Family-owned and operated work environment

Requirements

• We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in a user-friendly, professional manner.
• Capably handle required administrative functions
• Devise workable solutions
• Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
• Be internally motivated and work well with minimal supervision
• Listen to others, expressing ideas, both orally and in writing
• Possess a strong attention to detail and excellent documentation practices
• Associate's degree in related field and / or 1 – 3 years of work-related experience
• Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
• Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro

Nice To Haves

• Dell laptop certification, preferred

Responsibilities

• Provide exceptional Windows-based level 1-2 software, hardware, and network support
• Format PCs and Laptops for lifecycle use
• Restructure systems and user data migration
• Configure older systems for training / decommission
• Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
• Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
• Physical setup of computer system for users and office worksations
• Document user requests and solutions in helpdesk software
• One-on-one end-user training, as needed
• Assist the Information Services manager with special projects, as assigned
• Additional related duties, as assigned

Benefits

• Comprehensive benefits package, starting day one
• Annual pool bonus
• Paid vacation, personal days, and holidays
• 401(k) and profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees