Help Desk Support - Tier I / II
Crestwood Behavioral Health•Stockton, CA
•Onsite
About The Position
The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group. This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.
Requirements
- Associate's degree and/or certificate required in Information Systems or related field (Tier II)
- Minimum of 4 years' experience in IT Help Desk operations.
- Must have a working concept and knowledge of managing and maintaining a Windows environment.
- Experience with ManageEngine, Service Desk tools, or other similar help desk software.
Nice To Haves
- UNIX experience is desired.
Responsibilities
- Assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review.
- Provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.
Benefits
- Medical, Dental, and Vision Coverage
- Life Insurance
- Vacation
- Mental Health Days
- Paid Sick Leave
- Sick Leave Buy Back
- 401(k) Retirement
- Scholarship Program
- Qualifying Supervision for BBS Associates
- Competitive Pay
- Paid Holidays
- Service Awards
- Jury Duty Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
