Help Desk Support - Tier I / II

Crestwood Behavioral Health•Stockton, CA

1d•$25 - $28

About The Position

Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family! For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive! Job Title: Help Desk Support Tier I / II Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group. This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.

Requirements

Associate's degree and/or certificate required in Information Systems or related field (Tier II)
Minimum of 4 years' experience in IT Help Desk operations.
Must have a working concept and knowledge of managing and maintaining a Windows environment.
Experience with ManageEngine, Service Desk tools, or other similar help desk software.

Nice To Haves

UNIX experience is desired.

Responsibilities

Assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review.
Provides technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.