Mid-level Help Desk Support Technician

Chenega Defense & Aerospace Solutions•Washington, DC

3d•$28 - $38•Onsite

About The Position

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.

Requirements

Associate degree from an accredited institution with 3+ years of experience OR Bachelor’s degree (preferred)
High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
CompTIA Certification A+, Network+, or Security+
Secret clearance required
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
Techniques for diagnosing and resolving hardware, software, and network issues.
Familiarity with installing and configuring PCs, printers, OS, and application software.
Basics of antivirus, firewalls, and data protection.
Ability to identify and fix hardware, software, and network issues.
Strong communication skills for helping users, both remotely and in person.
Hands-on skills to set up and configure PCs, peripherals, and software.
Analytical thinking for quick and effective issue resolution.
Ability to prioritize tasks and manage multiple support requests.
Quick learner in new technologies and systems.
Careful installation, configuration, and documentation to avoid errors.
Ability to explain technical processes in a simple, user-friendly way.
Managing multiple technical issues simultaneously without loss of quality.

Responsibilities

Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
Other duties as assigned.