Help Desk Support Technician (Level 1)

GIS Communications LLC • Clearwater, FL

1d

About The Position

Join our dynamic IT support team as a Level 1 Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This position offers an excellent opportunity to develop your IT skills in a fast-paced environment while contributing to the smooth operation of our organization’s technology infrastructure.

Requirements

• High school diploma or equivalent
• Basic understanding of computer hardware, operating systems (Windows), and common software applications
• Excellent communication and customer service skills
• Ability to troubleshoot technical issues methodically and efficiently
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment

Nice To Haves

• Relevant technical certifications are a plus
• Experience with M365 installations helpful
• Prior experience in a help desk or technical support role is preferred but not required

Responsibilities

• Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera)
• Troubleshoot hardware, software, and network problems to identify root causes
• Escalate complex issues to higher-level support teams when necessary
• Document support activities and maintain accurate records of user interactions and resolutions
• Assist with setting up and configuring new hardware and software for users
• Provide guidance and basic training to users on common applications and systems
• Maintain knowledge of current technology trends and support procedures

Benefits

• Opportunities for professional development and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED