Help Desk Support Specialist (September 17, 2026)

Jacksonville Port Authority. • Jacksonville, FL

9d • $0 - $19 • Onsite

About The Position

This part-time temporary position requires student enrollment in an Information Technology related program. The position is responsible for providing customer service support to users requiring technical assistance. The Helpdesk Support Specialist assists users by phone and/or in person with the fundamental operation of software, hardware and other JAXPORT computer equipment. Troubleshoots routine problems with software, hardware, printers or other equipment and install, modifies and repairs equipment as needed.

Requirements

• Current enrollment in an Information Technology related program with an overall 2.75 GPA required.
• Knowledge of all Microsoft Office software and operating systems required.
• Must possess strong oral and written communication skills.
• Team focused with strong commitment to customer service.
• Must be able to work independently when solving customer problems.
• Must be able to obtain and maintain a Transportation Workers Identification Credential (TWIC) during employment.

Nice To Haves

• Some experience in Information Technology or Help Desk related field preferred.

Responsibilities

• Providing customer service support to users requiring technical assistance.
• Assisting users by phone and/or in person with the fundamental operation of software, hardware and other JAXPORT computer equipment.
• Troubleshooting routine problems with software, hardware, printers or other equipment.
• Installing, modifying and repairing equipment as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree