Help Desk Support Engineer

Second-61 LLC • Doral, FL

7d • Remote

About The Position

Second-61: We are Vigilant Defenders. Our foundation is built upon patriotism, protecting what matters most. We honor each other, our community, our country, and our customers through exceptional services as their front-line defenders.

Position Description: Help Desk Support Engineer – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts.

Location: Remote

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field
• OR 3 (three) years of equivalent experience in IT support
• Experience troubleshooting software issues and managing user access
• Experience with IT help desk ticketing systems and remote support
• Familiarity with cloud-based IT applications and platforms
• Strong customer service, communication, and documentation skills
• Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.

Nice To Haves

• Experience supporting enterprise IT tools such as JIRA or GitLab
• Experience in a federal or regulated environment
• Experience providing end-user training or creating user guides
• Experience with incident response and escalation procedures
• CompTIA A+
• ITIL Foundation Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Responsibilities

• Provide technical support for JIRA, GitLab, and other IT management tools
• Troubleshoot software issues and resolve user access problems
• Assist users with cloud-based applications and tools
• Respond to tickets and maintain timely issue resolution
• Provide training and guidance to end users on system functionality
• Document support cases, solutions, and best practices
• Escalate complex issues to senior technical staff when needed
• Support incident response and system maintenance activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree