Help Desk Support II

Innovative Renal Care • Nashville, TN

3d • Onsite

About The Position

Innovative Renal Care is seeking a Help Desk Support II specialist to join our Nashville-based IT Depot. This is a fully onsite, individual contributor position designed for a technical professional who prefers a hands-on, operational environment over a traditional remote call center or administrative setting. This role focuses on the execution of the physical lifecycle of our IT assets—from unboxing and imaging to deployment and inventory maintenance. We are looking for a reliable self-starter who can take ownership of the daily flow of the Depot and maintain a highly organized, efficient workspace. This role offers the unique opportunity to balance technical troubleshooting with active physical logistics in a fast-paced support environment.

Requirements

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field; or, equivalent work experience.
• 3–5 years of experience working in a technical support or IT operations role.
• Strong proficiency in troubleshooting Microsoft Windows operating systems, Office 365, Active Directory, and remote support tools.
• Proven ability to manage a physical workspace and inventory independently with high levels of dependability and initiative.
• Experience coordinating with shipping vendors and managing time-sensitive asset deployments.
• Exceptional interpersonal skills with the ability to provide white-glove service to clinical and corporate staff over the phone and in person.
• Must be able to remain in a stationary position 50% of the time and occasionally lift/move equipment up to 60 pounds.

Nice To Haves

• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Prior experience in clinic IT operations is strongly preferred.
• Familiarity with EntraID and Halo is a plus.

Responsibilities

• Provide Level II Support by delivering technical assistance via phone, email, and remote tools for Microsoft Windows, Office 365, and Active Directory.
• Utilize a professional and friendly phone manner to resolve complex issues, prioritizing direct verbal communication to ensure first-call resolution.
• Coordinate daily hardware logistics, including facilitating shipping vendor pickups and occasional equipment transport to our Franklin corporate office.
• Test and image desktops and laptops for deployment, ensuring all devices meet the technical standards required for clinical use.
• Utilize EntraID and Halo to manage user identities, security groups, and ticket documentation to ensure all actions are properly logged.
• Maintain 100% accuracy of company assets within the inventory tracking system, ensuring every piece of hardware is accounted for from arrival to deployment.
• Proactively manage the physical organization of the Nashville Depot, including unboxing equipment, organizing storage, and coordinating warranties/returns with vendors.

Benefits

• 401(k) match
• healthcare coverage
• a broad range of other benefits that compare favorably within our industry and marketplace
• Career Growth
• Competitive Compensation
• Enhanced PTO
• Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree