Help Desk Support Engineer

EMSL ANALYTICAL INC•Cinnaminson, NJ

10d•$28 - $30•Onsite

About The Position

EMSL is currently seeking a Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department. This role provides essential technology support services to all employees, covering hardware, software, network infrastructure, phone/VOIP systems, and internet connectivity. Support is delivered both in-person and remotely. The position involves troubleshooting problems, implementing solutions individually and as part of a team, and managing the purchasing, setup, deployment, and maintenance of all hardware and software. The role also requires participation in a rotating on-call schedule for 24-hour support services and may involve occasional travel.

Requirements

2+ years previous experience in Help Desk/Desktop support.
Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7 and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory.
Must have excellent communication skills, both written and verbal.
Must have the ability to solve problems effectively come up with solutions.
Must have a positive attitude.
Must have the ability to work independently and as part of a team.
Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load.

Nice To Haves

Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.

Responsibilities

Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc.
Support services will be provided both in person and by phone.
Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
Purchasing, set up, deployment, and maintenance of all hardware and software.
Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
Occasional travel required.