Help Desk Specialist

Ambank Company•Sioux Center, IA

About The Position

AmBank is seeking a Help Desk Specialist to be the first point of contact for employees needing technical support. This role involves providing exceptional customer service by resolving technology issues through remote tools, phone, or in-person assistance. The specialist will help with Microsoft 365, business applications, and general troubleshooting, acting as a helpful and positive resource for coworkers. The role requires close collaboration with teammates and other departments for issue escalation and resolution, ensuring a smooth employee experience. The ideal candidate is passionate about using technology to serve others.

Requirements

Experience with common office and productivity applications
Computer and technical skills with an interest in problem solving
Troubleshoot software and computer issues
Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
Ability to multitask
Learn and support in-house software
Communicate effectively in both verbal and written forms

Responsibilities

Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
Triage and respond to support tickets, ensuring effective communication and timely resolution
Collaborate with team members to share knowledge and solve more complex issues
Support a Windows-based environment using Microsoft Active Directory and Intune
Troubleshoot with software vendors and follow through until issues are resolved
Explain technical information in a way that’s easy for non-technical staff to understand
Uphold a customer-first mindset with a desire to support and empower others
Take initiative, follow through, and maintain a high level of professionalism
Perform other duties as assigned by the supervisor or IT leadership