SITEC - Help Desk Specialist - Homestead ARB, FL
About The Position
Peraton requires a Help Desk Specialist to support the Special Operations Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Homestead ARB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Requirements
- Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
- Active Secret clearance with the ability to obtain a DoD TS/SCI clearance.
- Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level.
Responsibilities
- Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
- Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
- Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
- Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
- Creates tickets within the Remedy IT Service Management (ITSM) tool.
- Troubleshoots and repairs end user devices.
- Installs and troubleshoots software.
- Re-images hardware.
- Performs shared file access maintenance.
- Maintains accounts.
- Creates tokens.
- Resets CAC/Token pins.
- Maintains local registration authority capabilities.
- Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers.
- Ensuring incidents are routed and/or escalated to the appropriate support group.
- Escalates tickets to other IT support groups and/or vendor support staff.
Benefits
- Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
