Help Desk Specialist

NuAxis Innovations • Lodi, CA

5d

About The Position

We are a federal IT company on a mission to make customer experience (CX)center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms.

Requirements

• 2+ years of Help Desk / IT Support experience
• Strong knowledge of Microsoft 365 and Windows environments
• Experience with remote support tools and ticketing systems

Nice To Haves

• Experience in enterprise/government environments
• ITIL certification

Responsibilities

• Provide desktop and application support for enterprise users
• Troubleshoot Microsoft 365, Google Workspace, and browser-based tools
• Manage AD accounts and permissions
• Support laptop/desktop imaging, reimaging, and deployments
• Diagnose LAN/WAN connectivity issues
• Provide printer and peripheral support
• Support mobile devices (iOS/Android) and MDM enrollment
• Maintain documentation and knowledge base

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed