Help Desk Specialist

IntePros Federal • Washington, DC

3d • Onsite

About The Position

Join our dynamic team at IntePros Federal as a Help Desk Specialist in Washington DC. In this role, you will be providing Tier I & Tier II support, responding to high call volumes within a small team setting. Your responsibilities will include offering phone support during core business hours and on-call support after hours and on weekends, ensuring that our clients receive timely assistance. You will also administer user accounts using Active Directory, manage email accounts through Microsoft Exchange, and support VDI and virtual environments. Additionally, you will configure and deploy desktop and network hardware, support National Security Systems Public Key Infrastructure, and monitor systems like the Automated Message Handling System. If you are a tech-savvy individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, this position is perfect for you. Apply now to be a part of our innovative team!

Requirements

• Familiarity with the ServiceNow Ticketing System
• 6 months to 1 year of relevant experience
• Strong oral and written communication skills
• Exceptional customer service abilities
• Previous call desk or help desk experience
• Capacity to handle multiple tasks efficiently under tight deadlines
• Analytical mindset
• Proficiency in Microsoft desktop client technologies
• Problem-solving skills
• Willingness to travel to various site locations as needed

Nice To Haves

• Stay current with technology trends
• Eager to contribute innovative ideas in a small-company setting where their impact is directly felt
• Passion for building relationships and delivering outstanding service

Responsibilities

• Providing Tier I & Tier II support
• Responding to high call volumes within a small team setting
• Offering phone support during core business hours
• Providing on-call support after hours and on weekends
• Administering user accounts using Active Directory
• Managing email accounts through Microsoft Exchange
• Supporting VDI and virtual environments
• Configuring and deploying desktop and network hardware
• Supporting National Security Systems Public Key Infrastructure
• Monitoring systems like the Automated Message Handling System

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Unlimited Training and Certification Reimbursement
• 401K Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed