Help Desk Specialist
About The Position
We have an immediate need for a Help Desk Technician to support an important government customer in Corpus Christi, Texas. Must have good phone skills and be able to enter information into a trouble ticket tracking system. Windows, MS Office, and other Commercial Off The Shelf (COTS) application troubleshooting skills. Must be able to lift 50lbs. Must be able to take direction and work without constant supervision. Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-in users. Limited Troubleshooting of OS, application, printing and network issues over the phone. Create and/or update SOP’s and documentation.
Requirements
- Good phone skills
- Able to enter information into a trouble ticket tracking system
- Windows troubleshooting skills
- MS Office troubleshooting skills
- COTS application troubleshooting skills
- Able to lift 50lbs
- Able to take direction and work without constant supervision
- Phone Etiquette
- Basic Windows troubleshooting skills
- Basic Office troubleshooting skills
- Basic COTS application troubleshooting skills
- 1 year IT experience
- Active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to obtain an (Interim Secret, Interim Top Secret)
- U.S. Citizenship
Nice To Haves
- Advanced Windows troubleshooting skills
- Advanced Office troubleshooting skills
- Advanced COTS application troubleshooting skills
- Active Directory Experience
Responsibilities
- Answer the main Help Desk phone
- Enter trouble tickets
- Assist customers with issues over the phone if possible
- Assist walk-in users
- Limited Troubleshooting of OS, application, printing and network issues over the phone
- Create and/or update SOP’s and documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
