Help Desk Specialist
Kaizen Approach•Linthicum, MD
•Onsite
About The Position
We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications.
Requirements
- Experience troubleshooting general IT related issues
- Good communication and writing skills
- Familiarity with LAN/WAN terminologies
- Familiarity with basic hardware terminologies
- Ability to respond to mission critical needs on an on-call basis (10%)
- High School diploma or GED
- Active TS/SCI clearance with Polygraph
Nice To Haves
- Familiarity with COTS and GOTS applications
- Experience providing Tier 1 or Tier 2 Help Desk support
- Experience troubleshooting through technical directories and virtual resources
- A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university
Responsibilities
- Provide Tier 1 support to end users by utilizing various technical directories and virtual applications.
- Respond to mission critical needs on an on-call basis (10%).
Benefits
- Premium Healthcare
- 4 Weeks of PTO
- 11 Paid Holidays
- Gifted 401k
- Profit Sharing
- Paid Training and Admin Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
