Help Desk Specialist #1668446

Network Designs Inc. • Washington, DC

20h • Onsite

About The Position

We are seeking a highly motivated and skilled Help Desk Specialist to join our dynamic IT team. As a Help Desk Specialist, you will play a crucial role in analyzing our customer's information systems, identifying areas for improvement, and proposing innovative solutions to enhance operational efficiency. You will collaborate with cross-functional teams to gather requirements, design system specifications, and ensure seamless implementation of changes. The ideal candidate should have a strong analytical mindset, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Requirements

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• This position requires working onsite in Washington D.C., 5 days per week
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline and 5+ years of applicable experience, or 7+ years of applicable experience in lieu of a college degree.
• One or more of the following computer security certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or Other Security certification as approved by CRM.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong collaboration and team-oriented approach.
• Detail-oriented and highly organized, with the ability to handle multiple projects simultaneously

Responsibilities

• Provides phone and in-person support to end users for e-mail; active directory; file systems and storage; desktop applications; government-issued equipment such as laptops, phones, printers, etc.; and end-user connectivity among other areas.
• Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.
• Conduct thorough testing and quality assurance to validate system functionality and performance.
• Troubleshoot and resolve any issues that arise during the implementation process or in ongoing system usage.
• Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems.
• Stay up-to-date with emerging technologies and industry trends to propose innovative solutions.

Benefits

• At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages.
• Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance.
• Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs.
• In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level