Help Desk Specialist
About The Position
Advance how our customers operate while you advance your career. Join GDIT as a Helpdesk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. We are seeking a Help Desk Specialist to provide Tier I and Tier II technical support for a mission-critical defense program in Oahu, Hawaii. This role is responsible for resolving hardware, software, network, and account-related issues while ensuring compliance with DoW cybersecurity and IT policies. The ideal candidate is customer-focused, technically proficient, and experienced in supporting enterprise IT environments within regulated or cleared settings.
Requirements
- Bachelor's degree (BA/BS) in Computer Science or related field; or Associate's degree (AS) with 5 years of experience; or no degree with 8 years of general experience (including 6 years of specialized experience).
- Minimum 5-8 years depending on educational qualifications.
- Active secret clearance.
- US Citizenship Required
Nice To Haves
- TS preferred.
Responsibilities
- Provides technical support to local and remote users via phone, email, and in-person interactions.
- Serves as the initial point of contact for troubleshooting and resolving hardware, software, PC, printer, email, directory, and standard Windows desktop application issues, as well as applications developed locally.
- Analyzes and responds to incidents, collaborates with users to diagnose problems, investigates causes, and recommends solutions.
- Resolves issues within defined scopes while escalating when necessary.
Benefits
- Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
