Help Desk Specialist

Agil3 Technology Solutions (A3T)•Forest Park, GA

About The Position

A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T.

Requirements

Active Secret Clearance
Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.
Six (6) years of general experience is considered equivalent to a Bachelor's Degree.
Three (3) years of general experience is acceptable with a Master's Degree.
One (1) year of general experience is required with a PHD.
Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)

Responsibilities

Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
Knowledge of database procedures used for documenting and querying reported incidents
Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
Knowledge of measures or indicators of system performance and availability
Knowledge of systems administration concepts
Experience with the operations and processes for diagnosing common or recurring system problems
Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
Knowledge of workflow automation as it relates to SharePoint Content Management
Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
Skill in conducting open source research for troubleshooting novel client-level problems
Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
Skill in testing and configuring network workstations and peripherals
Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
Skill in SharePoint services; assisting users with setting up sites and content management
Skill in creating business workflows in support of SharePoint Administration