Help Desk Specialist

Michigan Milk Producers Assoc • Canton, OH

6h

About The Position

Provision, deploy, configure, and administer client devices, related hardware and software including laptops, PCs, monitors, tablets, iPhones, printers, conference room audio visual equipment, wireless and wired network troubleshooting, handheld scanners, and asset management of corporate devices. Perform Microsoft Windows security risk assessments, patch management, develop build standards, assist in the design of new client solutions and processes as the association expands or replaces its technology.

Requirements

• Trade School Certificate, CompTIA, MCSA, MTA or Associate Degree in related field
• 2 years’ experience in call center or service desk environment
• Knowledge of various PC hardware and software applications including:
• Operating Systems: Windows 11, Windows server 2022
• Office 365 Support
• Active Directory account management
• Multi-factor Authentication (Azure, Duo)
• End-user self-service tools
• Cloud application support
• Wireless and Wired LAN and Internet Support
• Effective troubleshooting and documentation skills
• Experience creating a customer knowledgebase
• May consider an equivalent combination of education and experience
• Collaborative communication approach
• Utilize sound judgment
• Committed to achieve our mission
• Individual with open and new ideas
• Drive change with a positive attitude
• Shows value for different opinions, shows flexibility to different opinions
• Willing to act in a changing environment
• Shows passion for growth and development within a team
• Knowledge of commonly used concepts, practices, and procedures within the IT field

Nice To Haves

• Additional knowledge in the following areas is preferred: Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices (Zebra Scanners, Apple iOS, etc.)
• Strong hardware repair skills
• Working knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferred

Responsibilities

• Perform remote, onsite, phone and client-side user support
• Monitor trouble tickets and corporate incidents enterprise wide
• Maintain client software and hardware such as Windows 11, Office 365, printers and mobile devices
• Maintain inventory tracking for hardware and software
• Lift and carry computer equipment weighing up to 50 pounds and move equipment
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
• Provides support for mobile devices including configuration and email sync
• Provides technical support for network connectivity issues
• Assist in support and deployment of hardware to employees
• Troubleshoot issues via remote access tools

Benefits

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Employer-matched 401(k) retirement savings plan
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree