Help Desk Specialist - Part Time

Frederick Health • Frederick, MD

2d • $21 - $31

About The Position

Typical duties of the Help Desk Specialist position include: Taking initial telephone, e-mail or walk-in inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in 10 minutes or less, recognizing and escalating more difficult problems to Tier 2 support, and logging call activity. Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and offer multiple plans to best meet you and your family needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. Pay is based on experience, skills and education. Exempt positions under the Fair Labor Standard Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Pay range: Hourly Rate $20.84 - $30.68 Hours: Availability needed on 1st, 2nd & 3rd shifts including weekends. Hours may vary. 16 hours per week, 32 hours per pay period.

Requirements

• High School diploma or GED

Nice To Haves

• Associates degree in related field or completion of coursework at a technical school preferred
• Previous related experience with some data processing experience preferred

Responsibilities

• Taking initial telephone, e-mail or walk-in inquiries
• Troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in 10 minutes or less
• Recognizing and escalating more difficult problems to Tier 2 support
• Logging call activity

Benefits

• Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and offer multiple plans to best meet you and your family needs.
• Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
• Frederick Health offers a robust Paid Time Off program for eligible employees.
• Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
• All employees have access to free financial planning sessions.
• We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees