Help Desk Specialist
About The Position
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.
Requirements
- Associate’s degree (Bachelor’s preferred)
- 2+ years of Help Desk / Desktop Support experience in enterprise IT
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience with ticketing systems and remote support tools
Nice To Haves
- ITIL Foundation
- Experience supporting federal/government environments
- Familiarity with security frameworks (basic awareness of NIST standards)
Responsibilities
- Provide Tier 1 IT support to end users and system administrators
- Troubleshoot desktop, application, and network issues
- Manage Active Directory (accounts, permissions, group policies)
- Support Microsoft 365 and enterprise applications
- Provide mobile device support (iOS/Android, MDM)
- Perform device imaging, deployment, and lifecycle management
- Support VPN, remote access, and hybrid work environments
- Maintain ticketing system records and meet SLA targets
- Assist with IT asset inventory and logistics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
