Help Desk Specialist (Part-Time)
Larkin Community Hospital•South Miami, FL
•Onsite
About The Position
The IT Help Desk Specialist provides first-level technical support to hospital staff, clinicians, and departments to ensure uninterrupted use of computer systems, applications, and network resources. This role is critical in supporting patient care operations by promptly resolving technical issues in a fast-paced healthcare environment.
Requirements
- Associate’s degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)
- Minimum of 1–3 years of IT Help Desk or technical support experience, preferably in a healthcare environment
- Strong working knowledge of Windows operating systems and Microsoft Office 365
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)
- Experience with ticketing systems and remote support tools
- Excellent customer service and communication skills
- Strong troubleshooting and problem-solving abilities
- Ability to work effectively in a fast-paced, high-demand healthcare environment
- Strong attention to detail and documentation
- Ability to work independently and as part of a team
- Understanding of HIPAA and healthcare data security standards
Nice To Haves
- Familiarity with EHR/EMR systems is a plus
- CompTIA A+, Network+, or similar IT certifications
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
