Help Desk Specialist

Entarian•Suitland, MD

20d•$52,000 - $56,000•Onsite

About The Position

Entarian is seeking a Help Desk Specialist to support NOAA Office of Satellite and Product Operations (OSPO) environmental-monitoring satellite missions. This role involves providing monitoring services for Satellite Systems, identifying and responding to alarms and alerts in accordance with Government directives and procedures, and creating tickets with daily logs for all activities processed. The specialist will collaborate with Network Teams and management to provide detailed reporting and updates, and will be expected to multitask within different software platforms in a virtual environment. Responsibilities also include tracking and reporting satellite data anomalies via ticketing systems, assigning them to the appropriate team, answering phone calls, managing emails (GMAIL), and attending weekly meetings to provide feedback to management. Additionally, the role requires providing support to end users on various technical issues, identifying, researching, and reporting unresolved technical problems, and documenting, tracking, and monitoring problems to ensure timely resolution. The salary range for this position is approximately $52,000 - $56,000 per year. Work will be completed on-site at NOAA's Suitland, MD location.

Requirements

AA in computer science, related discipline, or equivalent.
1+ years’ experience in relevant professional position.
Detail oriented, organized, and timely.
Ability to work well independently and in a team setting.
Ability to work within the team framework on assigned projects.
Basic use of Microsoft suite WORD, EXCEL, also PDF.
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

Nice To Haves

Onsite training and certification to be provided by current staff.

Responsibilities

Provide monitoring services for Satellite Systems.
Identify alarms and alerts and respond in accordance with Government directives and procedures.
Create tickets and provide daily logs for activities processed.
Work with Network Teams and management to provide detailed reporting and updates.
Multitasking within different software platforms in a virtual environment.
Track & Report Satellite data anomalies via Ticketing and assign to proper team.
Answer phone calls, View and provide action on Emails (GMAIL).
Attend weekly meetings to provide feedback to Management.
Provide support to end users on a variety of issues.
Identifies, researches, and reports unresolved technical problems.
Documents, tracks, and monitors problems to ensure a timely resolution.

Benefits

Medical, Rx, Dental, and Vision Insurance
401(k) retirement plan with company-matching
11 Paid Federal Government Holidays
Paid Time Off (PTO)
Basic Life & Supplemental Life
Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Employee assistance program (EAP)
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Professional Membership Reimbursement
Employee Referral Program
Competitive compensation plan
Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance