Help Desk Specialist

Amyx, Inc.

3h • $70 - $90

About The Position

Amyx is seeking to hire a Help Desk Specialist to support our DLA Procurement Integrated Enterprise Environment (PIEE) Tier 2 Help Desk project.
The Help Desk Specialist provides trouble shooting support to a user community employing computer systems and networks.
Diagnoses problems and provides applicable remedies.
May serve as a team leader in operations.
Must have the ability to communicate accurate information

Requirements

• Experienced in computer hardware and software systems.
• Minimum (2) years of experience
• Understands how programs use computer hardware.
• Shift supervisor or lead diagnostician experience
• Relevant certification from a nationally recognized technical authority.
• bachelor’s degree
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3)
• Personnel shall be available to periodically support meetings at HQ DLA (Fort Belvoir, VA) or other places of performance in the Washington, DC metropolitan area.

Nice To Haves

• Experience at the Defense Logistics Agency (DLA)
• Experience with the PIEE Common Operating Environments (COEs)

Responsibilities

• Provides trouble shooting support to a user community employing computer systems and networks.
• Diagnoses problems and provides applicable remedies.
• May serve as a team leader in operations.
• Must have the ability to communicate accurate information

Benefits

• Medical, Dental, and Vision Plans (PPO & HSA options available)
• Flexible Spending Accounts (Health Care & Dependent Care FSA)
• Health Savings Account (HSA)
• 401(k) with matching contributions
• Roth
• Qualified Transportation Expense with matching contributions
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment
• Basic & Voluntary Life Insurance
• Wellness Program
• PTO
• 11 Holidays
• Professional Development Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees