Help Desk Technical Support - Shift Saturday - Sunday, 7:00am - 3:30pm & Monday - Wendesday, 3:00pm -11:30pm- US Citizenship required
About The Position
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard. The work shift is Saturday - Sunday, 7:00am - 3:30pm & Monday - Wednesday, 3:00pm -11:30pm and candidate must be onsite. The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
Requirements
- US Citizenship required
- Must be able to obtain a public trust clearance.
- Technical background
- 4 + years of related experience
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
Nice To Haves
- Experience working on service desk teams supporting IT services
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc…
- Technical certifications
Responsibilities
- Provide user support and customer service on company supported computer applications and platforms.
- Use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests.
- Troubleshoot issues and advise on appropriate action.
- Ensure prompt resolution of issues.
- Escalate issues to Tier 2 or shift lead.
- Track all issues to closure.
- Respond to user requests via phone and email.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Ability to contribute both pre and post-tax dollars to 401(k) up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
