Help Desk Specialist I

Cherokee Federal•Washington, DC

5d•$100,000 - $111,944•Onsite

About The Position

Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75–80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. This position requires an active Top Secret clearance to be considered.

Requirements

Minimum of two years of experience at the Department of State as a System Administrator.
Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.
Strong problem-solving, organizational, communication, and interpersonal skills.
Proficiency in qualitative and quantitative research methods.
Ability to manage multiple tasks, work independently, and coordinate across teams.
Proficiency in English (written and spoken) and Microsoft Office Suite.
Must pass pre-employment qualifications of Cherokee Federal
Active Top Secret clearance required.
Must be a U.S. citizen or legal permanent resident.

Nice To Haves

High school diploma preferred; additional technical certifications a plus.

Responsibilities

Provide end-user IT support for hardware, software, and network issues.
Respond to technical support requests via phone, email, and in-person interactions.
Troubleshoot, research, and resolve problems; document and track resolutions.
Deliver second-tier support for PC, server, and mainframe applications.
Collaborate with network services, software engineering, and application development teams.
Recommend system modifications to reduce recurring issues.
Assist with IT development for internal applications and tracking systems.
Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.
Ensure timely resolution of technical problems and supervise help desk operations.
Performs other job-related duties as assigned