Help Desk I
Tyto Athene, LLC•Arlington, VA
•Onsite
About The Position
Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I Information Technology Service Management (ITSM) services for a military customer.
Requirements
- Associates’ degree or equivalent
- Two (2) years of IT support experience
- Secret Clearance required
Responsibilities
- Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
- Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
Benefits
- Health/Dental/Vision
- 401(k) match
- Paid Time Off
- STD/LTD/Life Insurance
- Referral Bonuses
- professional development reimbursement
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
